Support – genericinsight.ai

We’re With You Every Step of the Way

At GenericInsight.ai, expert support isn’t an add-on – it’s an integral part of our service. We know that adopting a new AI platform can feel daunting, so our team of pharma tender experts and data scientists is here to ensure your success.

Contact & Support Channels

Email Support

Reach us anytime at support@genericinsight.ai. Our knowledgeable support staff will respond promptly to answer questions or assist with your needs.

Dedicated Onboarding

From day one, we provide guided onboarding. We’ll help integrate your tender data, configure your generics portfolio in the platform, and train your team to get the most out of our insights.

Ongoing Consultation

Need help interpreting a recommendation or deciding your next move in a tender? Your subscription may include access to our specialists who can walk you through the insights and ensure you’re comfortable with every pricing decision supported by our AI. Contact us to know more.

Continuous Improvement

We listen to your feedback. Our support doesn’t just fix issues – we relay your needs to our development team. Many of our platform’s features have been shaped by client input, so you can trust that we evolve with your business.

Your Success is Our Priority

When you partner with GenericInsight.ai, you get more than a product – you get a team committed to your success. We measure our success by your results in tenders. Whether it’s a quick question about the platform or strategic advice on pricing, we’re here to help. With friendly, expert support available, you can confidently rely on GenericInsight.ai as an extension of your own team.

Have a question or need assistance? Email us at support@genericinsight.ai and experience our prompt, personalized support. We’re always ready to help you achieve price perfection.